© All rights reserved The Oakwood Surgery.
Routine - 01302 537611
Emergency - 01302 371399
Fax - 01302 371804
Email - firstname.lastname@example.org
Practice code - C86012
The Oakwood Surgery CQC Readiness Reckoner
How informed consent is obtained
Shared decision making with the patient
Listening and responding to patients
You said, we did
We Are Safe
Is the practice clean and safe?
Are medicines managed properly?
Are those who need safeguarding supported?
Is there learning from safety incidents?
We Are Effective
Are patients given the right diagnosis and treatment?
Is the care of patients with long term conditions managed well?
Are patients referred appropriately to specialist services?
Are patients and carers involved in decisions about their care?
We Are Caring
Are patients treated with compassion, dignity and respect?
We Are Responsive
Does the practice assess and respond to the needs of the local population, including in relation to access to appointments?
- Virtual patient participation group
- Reviews on Facebook
- Reviews on NHS Choices
- Friends and Family cards in the waiting room
- Friends and Family feedback via our practice website
- Electronic feedback form on our website
How does the practice respond to patient feedback?
Does the practice have a patient group?
How are medical records stored and shared with the patient and other services?
We Are Well-led
Is training provided?
These training sessions include
- have access to at least 8 out of house training sessions per year know locally as FORUM TARGET.
- are expected to attend a GP Update course at least once every three years.
Does the practice have good quality governance?
Is there a focus on continuous improvement?
How does the practice work with other health and adult social care services?